City of Clearwater launches new online payment system with InvoiceCloud

ByShannon J. Cortes

Jun 11, 2022

The new portal will provide customers with improved, easy-to-use options to securely pay their bills electronically

CLEARWATER, Fla. & BOSTON–(BUSINESS WIRE)–The City of Clearwater has selected InvoiceCloud, an EngageSmart (NYSE:ESMT) solution for online bill payment services, to launch an enhanced online billing and payment system for Clearwater customers. The new online payment portal was launched on May 31.

With InvoiceCloud, the City of Clearwater is giving its customers a more intuitive, convenient, and comprehensive way to pay and manage their utility bills online. The city’s more than 118,000 residents now have the option to pay their utility bills through Apple Pay, Google Pay, PayPal, Venmo and Pay by Text. Customers will continue to have the option to pay their invoices by phone, check or credit card, including American Express, on the InvoiceCloud platform.

After creating a secure online account through InvoiceCloud, Clearwater customers can store payment information and schedule payments in advance, view bills online, pay multiple bills at once with the shopping cart feature and register for automatic payment.

Customers enrolled in AutoPay on Clearwater’s old payment system had to confirm payment by email every month. InvoiceCloud removes this step from the process, creating a more seamless customer experience. If customers do not wish to create an account, they can still view their invoices online and make one-time payments. The InvoiceCloud portal also offers the ability to enable email and SMS notifications so customers can customize their billing communications to receive reminders of upcoming due dates and other updates.

“With InvoiceCloud, we are excited to offer our utility customers an easier way to pay their utility bills and manage their accounts,” said Cynthia Boyd, director of utility customer service at the town of Clearwater. “We know paying bills can be a frustrating part of the day, so we’re delighted that customers now have many secure payment options in one easy-to-navigate system.”

To use these new invoice management and payment options, Clearwater customers can register for the InvoiceCloud portal here.

About the Town of Clearwater:

The city of Clearwater is located on the Gulf of Mexico in the Tampa Bay area. This waterfront city is home to one of the most beautiful beaches in America, has a walkable downtown, waterfront parks, great restaurants and a state-of-the-art aquarium. You’ll also find the Philadelphia Phillies’ spring training home and phenomenal entertainment venues.

About Invoice Cloud:

InvoiceCloud, an EngageSmart solution, is the leading provider of online bill payment services. Founded in 2009, the company has become a leading disruptor in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions prioritize customer experience. By switching to InvoiceCloud, customers improve customer engagement, loyalty, and efficiency while reducing churn and missed payments along the way. With over 2,600 customers across the United States and over 50 million payments processed each year, InvoiceCloud is one of the most secure, innovative and inclusive fintech solutions on the market. To learn more, visit

About Engage Smart:

EngageSmart is a leading provider of customer engagement software and integrated payment solutions. At EngageSmart, our mission is to simplify customer and customer engagement to enable our customers to focus their resources on initiatives that improve their business and better serve their communities. Headquartered in Braintree, MA, EngageSmart offers true vertical Software-as-a-Service (“SaaS”), single-instance, multi-tenant solutions, including SimplePractice, InvoiceCloud, HealthPay24, and DonorDrive, designed to simplify employee engagement. our customers with their customers by driving digital adoption and self-service. EngageSmart serves 84,000 customers in the SMB Solutions segment and over 3,100 customers in the Enterprise Solutions segment across five primary verticals: Health & Wellness, Government, Utilities, Financial Services and Donations. For more information, visit and follow us on LinkedIn.

Forward-looking statements

Certain statements regarding EngageSmart’s business in this release are “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 and are based on current expectations and assumptions that are subject to risks and uncertainties. All statements in this press release that do not relate to historical facts should be considered forward-looking statements and are generally identified by words such as “expect”, “intend”, ” anticipate”, “estimate”, “believe”. ”, “future”, “could”, “should”, “plan”, “aim” and other similar expressions. These forward-looking statements include, but are not limited to, statements regarding the anticipated benefits and use of the InvoiceCloud platform and other statements that are not historical facts. These forward-looking statements are neither promises nor guarantees, but involve risks and uncertainties that may cause actual results and events to differ materially from those contained in the forward-looking statements. Actual results and events could differ materially from those anticipated in these forward-looking statements for many reasons, including, but not limited to, the following: our inability to sustain our rapid growth; the inability to manage our infrastructure to support our future growth; our risk management efforts are not effective in preventing fraudulent activity; failure to successfully introduce new features or services or improve our solutions; failure to achieve or maintain profitability; inability to adapt and respond effectively to rapidly changing technology, changing industry standards and regulations, and changing business needs, requirements, or preferences ; actual or perceived errors, failures or bugs in our solutions; intense competition; lack of success in establishing, growing or maintaining strategic partnerships; the COVID-19 pandemic and its impact on our employees, customers, partners, customers and other key stakeholders; legal and regulatory risks; and risks relating to technology and intellectual property, among others. Other important risk factors that could affect the outcome of the events set forth in these statements and which could affect EngageSmart’s results of operations and financial condition are discussed in Item 1A of our Annual Report on Form 10-K. for the year ended December 31, 2021 and our Form 10-Q for the three months ended March 31, 2022, as updated by our future filings with the Securities and Exchange Commission. These statements are based on EngageSmart’s beliefs and assumptions and information currently available to EngageSmart. EngageSmart disclaims any obligation to publicly update or revise these forward-looking statements as a result of developments after the date of this document, except as required by law.


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Katie Jacobs

Quarter Horse PR for InvoiceCloud

[email protected]

Investor Relations:
Josh Schmidt

Engage Smart, Inc.

[email protected]