WILSON – As if acquiring and renovating a new office space weren’t enough to fill 2021, Gig East member Marcus Aman and the team at Auto shift have launched a new product that is changing the way auto repair shops operate. It’s called Bayley, the service bay assistant.
Think of it as Alexa for automotive technicians. Aman, a former director of fixed operations for a large dealership, recognized the bottlenecks in the repair process. These delays could potentially negatively affect customer service, profits, and customer retention, but there was no data to help him see how to fix it. From these challenges, Bayley was born.
23 million new cars have been added to American roads since 2015, but there are 24,000 fewer service areas. The demand for repair of these new cars is exacerbated by a severe drop in the number of qualified technicians. The result is that bustling repair shops find it difficult to meet the ever-increasing demands for repairs. Bayley solves this problem by helping technicians streamline the repair process and maximize their time.
So how does it work? Bayley tracks every event of the repair process in real time. Once the technician pulls a vehicle into the service bay, the sensors trigger the start of the entry bay time. A weatherproof monitor attached to the elevator displays customer, vehicle, and repair order details so they don’t have to re-enter information. Bayley then sorts the job in order of fastest completion time. Each task is timed so the operations manager can see which technicians are the most productive. The technician can view parts diagrams and availability for each job from the same interface. They can also initiate a multi-point inspection by scanning a QR code on the monitor with their smartphone. Bayley’s IoT sensors collect data to show how long a vehicle has been on an elevator or in the tech bay. They also notify technicians when equipment is available or add them to a queue.
Traditional data management systems only record two data points: the repair order creation time and the repair order close time. Bayley registers eight, allowing the technician to follow the journey of each vehicle and customer. To top it off, Bayley sends event-based notifications to the customer to alert them to where their vehicle is in the repair process.
Bayley is already making waves in the auto repair industry, recently winning the Top 20 Award from Motor.com, an award for the world’s most innovative industrial tools. Aman and his team also finished 2nd in the AutoTech Entrepreneur Pitch-Off of NAVIcon and Used Car Week in November. “We believe what we’re working on is going to make a big difference to people. No one else does, ”Aman shared. It’s been a really good year for Shyft Auto, and with the opening of their new headquarters in historic downtown Wilson on the horizon, 2022 looks just as promising.
Trade Exit: Shyft Auto